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FAQ
Rewards
How do I calculate the amount of rewards that I will receive?

How do I calculate the amount of rewards that I will receive?

Rewards are calculated on the final total of your room charges, excluding taxes, fees and incidentals. 5% of this total is rewarded in Cash Back and 15% in Cash Forward.
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Note: Cash Forward is associated with its underlying cash back redemption value, if any. Any redemption of one reduces the other on a proportional basis.

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Where can I see my cash back?

Cash Rewards can be viewed in your Guestbook dashboard. You'll need to log in to your account to view

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Which charities does The Guestbook work with?

We partner with GlobalGiving.org to provide our members with a vast choice of charities. GlobalGiving connects nonprofits, donors, and companies in nearly every country around the world. They help local

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How long will it take for me to receive my rewards?

In most cases, rewards are available to you within minutes of processing your order. Some redemptions may require a review, which is normally completed within 1 business day. Other reasons: There may

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When can I redeem my rewards?

Rewards may be redeemed once you've completed your stay and it has been validated with the hotel. This is usually within 7 business days but can take longer in rare

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