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FAQ
Rewards
Why didn’t I receive all my gift cards / rewards?

Why didn’t I receive all my gift cards / rewards?

Some gift card orders require additional review by one of our team members. These orders will show a status of PROCESSED.

Please allow up to 1 business day for the order to be reviewed and released. If it has been more than 1 business day, and you still have not received your reward, please email us at contact@theguestbook.com so that we may investigate.

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Verwandte Fragen

Which charities does The Guestbook work with?

We partner with GlobalGiving.org to provide our members with a vast choice of charities. GlobalGiving connects nonprofits, donors, and companies in nearly every country around the world. They help local

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Where can I see my cash back?

Cash Rewards can be viewed in your Guestbook dashboard. You'll need to log in to your account to view

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How long will it take for me to receive my rewards?

In most cases, rewards are available to you within minutes of processing your order. Some redemptions may require a review, which is normally completed within 1 business day. Other reasons: There may

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When can I redeem my rewards?

Rewards may be redeemed once you've completed your stay and it has been validated with the hotel. This is usually within 7 business days but can take longer in rare

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