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FAQ
Reservations
Do all reservations qualify for rewards?

Do all reservations qualify for rewards?

Unfortunately, only those eligible per our Terms of Use and booked directly with the hotels qualify for rewards. You must also be enrolled in our program prior to your date of arrival to qualify for the benefit. Reservations made with a third party, such as Expedia, Booking.com, etc., do not qualify for rewards.

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My reservation was denied due to no matching email.

You are seeing this message as the reservation has been deemed ineligible due to the email address on file being changed. If you have an alternate email address, please add

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Is there a time limit for submitting reservations or bills?

You do need to ensure that you submit either your reservation confirmation or final bill to The Guestbook within 60 days after checkout. If you do not see a qualified

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Why am I given a choice of submitting a reservation or bill?

We give you the option of submitting either your reservation confirmation or final bill (we don't need both). If you submit your reservation confirmation, we will get the final bill

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I need to cancel/modify my reservation, can you help?

Unfortunately if the reservation was made with the hotel, you will have to contact them directly. We do not have access to the hotel's systems and simply facilitate the

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