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FAQ
Reservations
I need to cancel/modify my reservation, can you help?

I need to cancel/modify my reservation, can you help?

Unfortunately if the reservation was made with the hotel, you will have to contact them directly. We do not have access to the hotel’s systems and simply facilitate the Cash Rewards program for our partner hotels.

If you are having trouble cancelling a Cash Forward reservation, please contact us at Contact@theguestbook.com.

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My reservation was denied due to no matching email.

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Is there a time limit for submitting reservations or bills?

You do need to ensure that you submit either your reservation confirmation or final bill to The Guestbook within 60 days after checkout. If you do not see a qualified

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Unfortunately, only those eligible per our Terms of Use and booked directly with the hotels qualify for rewards. You must also be enrolled in our program prior to your date

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