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FAQ
Reservations
I previously stayed at a Guestbook hotel. Can I earn cash rewards on those completed stays?

I previously stayed at a Guestbook hotel. Can I earn cash rewards on those completed stays?

Yes, however you must have been enrolled in the program prior to your stay and it must have occurred within the last 60 days to qualify for cash rewards. If you were not enrolled in the program prior to your check-in date, the stay would unfortunately not qualify for rewards.

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My reservation was denied due to no matching email.

You are seeing this message as the reservation has been deemed ineligible due to the email address on file being changed. If you have an alternate email address, please add

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Is there a time limit for submitting reservations or bills?

You do need to ensure that you submit either your reservation confirmation or final bill to The Guestbook within 60 days after checkout. If you do not see a qualified

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Do all reservations qualify for rewards?

Unfortunately, only those eligible per our Terms of Use and booked directly with the hotels qualify for rewards. You must also be enrolled in our program prior to your date

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Why am I given a choice of submitting a reservation or bill?

We give you the option of submitting either your reservation confirmation or final bill (we don't need both). If you submit your reservation confirmation, we will get the final bill

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