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FAQ
Reservations
I have an upcoming stay but was not a Guestbook member when I booked. Can I still earn cash rewards?

I have an upcoming stay but was not a Guestbook member when I booked. Can I still earn cash rewards?

No problem! Since you’re enrolled with The Guestbook, you’re still eligible for rewards. Simply forward us your reservation confirmation email to rewards@theguestbook.com before you arrive at the hotel.

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Questions connexes

Is there a time limit for submitting reservations or bills?

You do need to ensure that you submit either your reservation confirmation or final bill to The Guestbook within 60 days after checkout. If you do not see a qualified

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Do all reservations qualify for rewards?

Unfortunately, only those eligible per our Terms of Use and booked directly with the hotels qualify for rewards. You must also be enrolled in our program prior to your date

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Why am I given a choice of submitting a reservation or bill?

We give you the option of submitting either your reservation confirmation or final bill (we don't need both). If you submit your reservation confirmation, we will get the final bill

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I need to cancel/modify my reservation, can you help?

Unfortunately if the reservation was made with the hotel, you will have to contact them directly. We do not have access to the hotel's systems and simply facilitate the

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