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How can we help?

Browse our FAQ by categories or use the search below to quickly find the answer you’re looking for.

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9 questions

Referral Program

Where can I keep track of my referral activity and rewards?

Where can I keep track of my referral activity and rewards?

Referral Program

Can I receive referral rewards from existing Guestbook members?

Can I receive referral rewards from existing Guestbook members?

Referral Program

How do I start receiving my referral rewards?

How do I start receiving my referral rewards?

Referral Program

How do I refer friends to join The Guestbook?

How do I refer friends to join The Guestbook?

Referral Program

What is the Guestbook Referral Program?

What is the Guestbook Referral Program?

What is The Guestbook Extension?

What is The Guestbook Extension?

Why didn’t I receive all my gift cards / rewards?

Why didn’t I receive all my gift cards / rewards?

Do all hotels offer In-Stay Cash?

Do all hotels offer In-Stay Cash?

How do I redeem for an In-Stay Cash Experience?

How do I redeem for an In-Stay Cash Experience?

What is In-Stay Cash?

What is In-Stay Cash?

Is there a time limit for submitting folios/bills?

Is there a time limit for submitting folios/bills?

Where & when will The Guestbook Extension pop up?

Where & when will The Guestbook Extension pop up?

The Guestbook Extension icon disappeared, why?

The Guestbook Extension icon disappeared, why?

How do I know if The Guestbook Extension is working?

How do I know if The Guestbook Extension is working?

I’m missing cash back, why?

I’m missing cash back, why?

Why is my cash back pending and when will I receive it?

Why is my cash back pending and when will I receive it?

Can I use The Guestbook Extension on multiple computers?

Can I use The Guestbook Extension on multiple computers?

I no longer see a rate comparison on a 3rd party site – what happened?

I no longer see a rate comparison on a 3rd party site – what happened?

Why does The Guestbook Extension only compare the lowest rates?

Why does The Guestbook Extension only compare the lowest rates?

Does The Guestbook Extension work with Bed & Breakfasts, Vacation Rentals or other Independent Hotels that are not Guestbook collection?

Does The Guestbook Extension work with Bed & Breakfasts, Vacation Rentals or other Independent Hotels that are not Guestbook collection?

Which third-party travel sites will The Guestbook Extension work on?

Which third-party travel sites will The Guestbook Extension work on?

Can I “double dip” with other third-party cash back programs?

Can I “double dip” with other third-party cash back programs?

Will I be eligible for the hotel’s loyalty & direct booking benefits?

Will I be eligible for the hotel’s loyalty & direct booking benefits?

Which hotels does The Guestbook Extension work with?

Which hotels does The Guestbook Extension work with?

How do I get The Guestbook Extension?

How do I get The Guestbook Extension?

What if I try to redeem Cash Forward in the same destination where it was earned?

What if I try to redeem Cash Forward in the same destination where it was earned?

Does Cash Forward have blackout dates?

Does Cash Forward have blackout dates?

Does Cash Forward expire?

Does Cash Forward expire?

Can I earn new rewards on a Cash Forward stay?

Can I earn new rewards on a Cash Forward stay?

How do I redeem Cash Forward?

How do I redeem Cash Forward?

What is Cash Forward?

What is Cash Forward?

My reservation was denied due to no matching email.

My reservation was denied due to no matching email.

Why am I given a choice of submitting a reservation or bill?

Why am I given a choice of submitting a reservation or bill?

Can I book rooms for others and receive the cash rewards?

Can I book rooms for others and receive the cash rewards?

I need to cancel/modify my reservation, can you help?

I need to cancel/modify my reservation, can you help?

My reservation is not listed in my account. Why?

My reservation is not listed in my account. Why?

I previously stayed at a Guestbook hotel. Can I earn cash rewards on those completed stays?

I previously stayed at a Guestbook hotel. Can I earn cash rewards on those completed stays?

I have an upcoming stay but was not a Guestbook member when I booked. Can I still earn cash rewards?

I have an upcoming stay but was not a Guestbook member when I booked. Can I still earn cash rewards?

Is there a time limit for submitting reservations or bills?

Is there a time limit for submitting reservations or bills?

Do all reservations qualify for rewards?

Do all reservations qualify for rewards?

Where can I see my cash back?

Where can I see my cash back?

Which charities does The Guestbook work with?

Which charities does The Guestbook work with?

Will I be able to redeem rewards if I live outside of the United States?

Will I be able to redeem rewards if I live outside of the United States?

What currencies does The Guestbook support?

What currencies does The Guestbook support?

Can I receive rewards for the stays of others?

Can I receive rewards for the stays of others?

Why didn’t I receive my PayPal funds?

Why didn’t I receive my PayPal funds?

What is the MasterCard e-gift card?

What is the MasterCard e-gift card?

How do I calculate the amount of rewards that I will receive?

How do I calculate the amount of rewards that I will receive?

Can I cancel my redemption/rewards order?

Can I cancel my redemption/rewards order?

Why does my account show zero (0.00) rewards?

Why does my account show zero (0.00) rewards?

How long will it take for me to receive my rewards?

How long will it take for me to receive my rewards?

Can I donate to any charity?

Can I donate to any charity?

When can I redeem my rewards?

When can I redeem my rewards?

Do my rewards expire?

Do my rewards expire?

Can I unsubscribe from your emails?

Can I unsubscribe from your emails?

What is my Guestbook account number?

What is my Guestbook account number?

Why can’t I access my account?

Why can’t I access my account?

How can I merge my accounts?

How can I merge my accounts?

Can I change my currency?

Can I change my currency?

How do I change my primary email address?

How do I change my primary email address?

How do I add my additional email address?

How do I add my additional email address?

How do I activate my account?

How do I activate my account?

What is The Guestbook Extension?

What is The Guestbook Extension?

Why am I getting a blank page?

Why am I getting a blank page?

I don’t see my desired hotel on your site. Why?

I don’t see my desired hotel on your site. Why?

Can you help me with information about the hotel?

Can you help me with information about the hotel?

Which hotel charges qualify for rewards?

Which hotel charges qualify for rewards?

Do I need to inform the hotel that I am a member of The Guestbook?

Do I need to inform the hotel that I am a member of The Guestbook?

What hotels does The Guestbook work with?

What hotels does The Guestbook work with?

Is The Guestbook part of the hotel?

Is The Guestbook part of the hotel?

What is The Guestbook?

What is The Guestbook?

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