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Wie können wir helfen?

Stöbern Sie in unseren häufig gestellten Fragen nach Kategorien oder verwenden Sie die Suche unten, um schnell die Antwort zu finden, nach der Sie suchen.

Indem Sie auf „Akzeptieren“ klicken, stimmen Sie der Speicherung von Cookies auf Ihrem Gerät zu, um die Seitennavigation zu verbessern, die Nutzung der Website zu analysieren und unsere Marketingaktivitäten zu unterstützen. Sehen Sie sich unsere an Datenschutzrichtlinie für weitere Informationen. Sie können auch passen Sie Ihre Einstellungen an

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Alle Fragen ansehen

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9 Fragen

Referral Program

How do I start receiving my referral rewards?

How do I start receiving my referral rewards?

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Why does my account show zero (0.00) rewards?

Why does my account show zero (0.00) rewards?

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Where & when will The Guestbook Extension pop up?

Where & when will The Guestbook Extension pop up?

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The Guestbook Extension icon disappeared, why?

The Guestbook Extension icon disappeared, why?

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Why is my cash back pending and when will I receive it?

Why is my cash back pending and when will I receive it?

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Which hotel charges qualify for rewards?

Which hotel charges qualify for rewards?

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Is there a time limit for submitting folios/bills?

Is there a time limit for submitting folios/bills?

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How do I get The Guestbook Extension?

How do I get The Guestbook Extension?

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Referral Program

Where can I keep track of my referral activity and rewards?

Where can I keep track of my referral activity and rewards?

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Referral Program

What is the Guestbook Referral Program?

What is the Guestbook Referral Program?

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Why does The Guestbook Extension only compare the lowest rates?

Why does The Guestbook Extension only compare the lowest rates?

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Which third-party travel sites will The Guestbook Extension work on?

Which third-party travel sites will The Guestbook Extension work on?

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Which charities does The Guestbook work with?

Which charities does The Guestbook work with?

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I have an upcoming stay but was not a Guestbook member when I booked. Can I still earn cash rewards?

I have an upcoming stay but was not a Guestbook member when I booked. Can I still earn cash rewards?

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What is The Guestbook Extension?

What is The Guestbook Extension?

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Where can I see my cash back?

Where can I see my cash back?

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How long will it take for me to receive my rewards?

How long will it take for me to receive my rewards?

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Do all reservations qualify for rewards?

Do all reservations qualify for rewards?

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My reservation was denied due to no matching email.

My reservation was denied due to no matching email.

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Is there a time limit for submitting reservations or bills?

Is there a time limit for submitting reservations or bills?

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When can I redeem my rewards?

When can I redeem my rewards?

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Why am I getting a blank page?

Why am I getting a blank page?

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What is In-Stay Cash?

What is In-Stay Cash?

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I no longer see a rate comparison on a 3rd party site – what happened?

I no longer see a rate comparison on a 3rd party site – what happened?

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What currencies does The Guestbook support?

What currencies does The Guestbook support?

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Why didn’t I receive my PayPal funds?

Why didn’t I receive my PayPal funds?

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Why can’t I access my account?

Why can’t I access my account?

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Is The Guestbook part of the hotel?

Is The Guestbook part of the hotel?

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Why am I given a choice of submitting a reservation or bill?

Why am I given a choice of submitting a reservation or bill?

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What is my Guestbook account number?

What is my Guestbook account number?

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What is The Guestbook Extension?

What is The Guestbook Extension?

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Referral Program

How do I refer friends to join The Guestbook?

How do I refer friends to join The Guestbook?

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How do I know if The Guestbook Extension is working?

How do I know if The Guestbook Extension is working?

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Will I be eligible for the hotel’s loyalty & direct booking benefits?

Will I be eligible for the hotel’s loyalty & direct booking benefits?

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Will I be able to redeem rewards if I live outside of the United States?

Will I be able to redeem rewards if I live outside of the United States?

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I don’t see my desired hotel on your site. Why?

I don’t see my desired hotel on your site. Why?

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Why didn’t I receive all my gift cards / rewards?

Why didn’t I receive all my gift cards / rewards?

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Which hotels does The Guestbook Extension work with?

Which hotels does The Guestbook Extension work with?

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What is the MasterCard e-gift card?

What is the MasterCard e-gift card?

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I’m missing cash back, why?

I’m missing cash back, why?

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How do I calculate the amount of rewards that I will receive?

How do I calculate the amount of rewards that I will receive?

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Do my rewards expire?

Do my rewards expire?

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How do I activate my account?

How do I activate my account?

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Can I use The Guestbook Extension on multiple computers?

Can I use The Guestbook Extension on multiple computers?

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How can I merge my accounts?

How can I merge my accounts?

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How do I change my primary email address?

How do I change my primary email address?

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Do I need to inform the hotel that I am a member of The Guestbook?

Do I need to inform the hotel that I am a member of The Guestbook?

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How do I redeem for an In-Stay Cash Experience?

How do I redeem for an In-Stay Cash Experience?

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Does The Guestbook Extension work with Bed & Breakfasts, Vacation Rentals or other Independent Hotels that are not Guestbook collection?

Does The Guestbook Extension work with Bed & Breakfasts, Vacation Rentals or other Independent Hotels that are not Guestbook collection?

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I need to cancel/modify my reservation, can you help?

I need to cancel/modify my reservation, can you help?

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I previously stayed at a Guestbook hotel. Can I earn cash rewards on those completed stays?

I previously stayed at a Guestbook hotel. Can I earn cash rewards on those completed stays?

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Can you help me with information about the hotel?

Can you help me with information about the hotel?

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My reservation is not listed in my account. Why?

My reservation is not listed in my account. Why?

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Do all hotels offer In-Stay Cash?

Do all hotels offer In-Stay Cash?

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Can I cancel my redemption/rewards order?

Can I cancel my redemption/rewards order?

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Can I donate to any charity?

Can I donate to any charity?

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How do I add my additional email address?

How do I add my additional email address?

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Can I “double dip” with other third-party cash back programs?

Can I “double dip” with other third-party cash back programs?

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Can I book rooms for others and receive the cash rewards?

Can I book rooms for others and receive the cash rewards?

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Can I receive rewards for the stays of others?

Can I receive rewards for the stays of others?

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Can I unsubscribe from your emails?

Can I unsubscribe from your emails?

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Referral Program

Can I receive referral rewards from existing Guestbook members?

Can I receive referral rewards from existing Guestbook members?

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Can I change my currency?

Can I change my currency?

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